RoadDog Rewards Information

Frequently Asked Questions

Q: Is there a cost to join the RoadDog Rewards program?

A: No, joining the RoadDog Rewards program is completely free.

Q: How do I check my DogBones balance?

A: You can check your DogBones balance easily through the RoadDog Store Rewards app or by asking a store associate during your next visit.

Q: Do my DogBones expire?

A: DogBones do expire. Earned DogBones become unavailble at 12 months.

Q: Can I earn DogBones on all purchases?

A: You can earn DogBones on most purchases, but some items like tobacco, alcohol, lottery tickets, and certain services are excluded. See store for details.

Q: Can I combine my DogBones with other discounts or promotions?

A: In most cases, DogBones can be used in conjunction with other promotions. However, some specific offers may have restrictions. Example, if you use your DogBones for a fuel discount, you will not get the everyday savings as well. Check the terms of each promotion for details.

Q: What if I forget to use my rewards account during a purchase?

A: If you forget to use your rewards account during a purchase, upload your receipt using the contact us form within 7 days of the purchase.

Q: Can I transfer my DogBones to another account?

A: DogBones are typically non-transferable. However, if you need to create another account due to a phone number change your DogBones can be transferred to the new account. Use the contact us page to request support.

Getting in Touch with Customer Support

If you have any other questions or need assistance with RoadDog Rewards, our dedicated customer support team is here to help. Simply fill out the Contact Us form on our website, and we'll get back to you as soon as possible.